- All products of highly perishable nature are not subject to any refund or return.
- Returned products of a less perishable nature are subject to inspection on a case-by-case basis before confirmation of return is notified to customers.
- You are required to provide the receipt of your order, a photo of the product at the received condition, along with the returned product, within 24 hours of the product delivery time.
- Returned products must be in its original packaging, unused and undamaged by customers, in order to qualify for an inspection of the product.
- In order for returned goods to be inspected, customers are required to bear all transportation costs in relation to the return goods.
- Once the returned goods have passed inspection, customers will receive their refund within 14 days upon confirmation.
Please return your purchased goods to the following address:
- SURE I INTEGRATIVE WELLNESS, 52, Jalan Masjid Negeri, 11600 Penang.
For more information, please contact us at 012-5449108.